Includes bibliographical references and index.

The importance of leadership : setting the stage -- The leadership equation -- Leadership qualities, characteristics of followers, and situational factors -- The importance of vision and the motive to lead -- Organizational climate -- Leadership ethics -- The role of values and ethics at work -- Leadership authority -- Empowerment in the workplace and the quality imperative -- Effective leadership and human relations -- The team concept -- Human behavior and the art of persuasion -- The diversity challenge -- Effective delegation and how to assign work -- The role of personality -- The leader as coach -- Helping people through change and burnout prevention -- Managing performance -- Professional performance and sustaining discipline -- The road ahead : challenge and charge.